Shipping & Delivery
We deliver worldwide with all orders dispatched safely and securely within 3 business days.
Update / 29th July 2024
Our fulfilment team will continue as per normal, when we have restocked. The Traders Mind Journal Team.
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Processing Time & Dispatch
We offer worldwide delivery and dispatch all orders safely and securely within 2 business days, using a tracked service, when possible. Shipping times are estimated and commence from the date of dispatch, rather than the date of your order.
Please note that we only ship on business days, so orders placed after 4 pm on Friday or over the weekend will be shipped on the following Monday. The following shipping estimates are based on average shipping times across these services and cannot be guaranteed.
Thank you for your patience, we are doing our best to get your orders to you as quickly as possible.
UK
Standard (3-5 Business Days)
Europe*
Standard (7-10 Business Days)
USA
Standard (10-15 Business Days)
Canada
Standard (10-15 Business Days)
Australia*
Standard (15-20 Business Days)
ROW
Standard (15-20 Business Days)
*Europe Shipping Update
Please be advised that orders to the EU will now be dispatched within the EU.
Any costs are determined by your local customs authority and must be paid to your local courier or government agency to enable you to receive your order. These fees are not collected by Traders Mind Journal, and may be charged before, on, or after delivery, and are the responsibility of the customer.
To find out what these may be, please contact your local customs service.
*Australia Shipping Update
Australia Post has advised of significant delays at the Australian border, due to exceptionally high volumes and 100% checks on all inbound mail by the border agency. This, combined with extreme weather conditions in parts of Australia, means that delays of up to 30 business days are possible. Please bear this in mind before placing your order with us.
General Information
We ship worldwide from our EU Warehouse. Orders to the UK, EU, US, Canada and Australia and ROW are dispatched from Europe.
All orders are subject to product availability. If an item is not in stock at the time you place an order, we will notify you and refund you the total amount of your order, using your original payment method.
If you are purchasing a product that is on ‘pre-order’ the date of delivery will be displayed on the product description.
Once your order is on its way, you will receive a delivery notification via email and/or text. If you don’t receive it please check your spam/junk folder as sometimes it can end up in there.
If you still haven’t received it or you are having trouble tracking your order please email support@tradersmindjournal.com and we’ll get back to you within 2 business days.
Delivery Costs
Delivery costs are based on the weight of your order, your chosen delivery method and your location. To get an accurate delivery cost for your order please add your chosen products to the cart and head to the checkout.
Once at the checkout screen, both delivery charges and estimated delivery times will be displayed. Additional delivery charges may apply to remote areas or for large, bulky items.
Import Duty & Taxes
All international orders, excluding the EU may be applicable for import duty and/or tax. These fees may be charged on, before or after delivery, and are the responsibility of the customer. To find out what these may be, please contact your local customs service.
Delivery Address
It is the responsibility of the customer to ensure that the correct delivery address is entered at the time of purchase. Traders Mind Journal is not responsible for the loss of any orders sent to an incorrect address.
If a mistake has been made, please email support@tradersmindjournal.com immediately after you have placed your order and we will do our best to help. However, please understand that due to our fast dispatch times and customer service availability this isn't always possible.
Cancellations
If you wish to cancel your order please email support@tradersmindjournal.com immediately after you have placed your order and we will do our best to help. However, please understand that due to our fast dispatch times and customer service availability this isn't always possible.